Rivian Bricks Owners’ Infotainment Systems With ‘Fat Finger’ OTA Update
Posted on November 14, 2023
Over-the-air updates are all the rage these days, with automakers racing to find ways to expand and monetize the ability to give cars new software features without ever visiting a dealership. This is generally a positive thing—subscriptions aside—but sometimes it can go awry. Recently, Chevrolet found that out with its Colorado pickups, and now another pickup builder, Rivian, is having similar troubles.
The young automaker bricked the infotainment system on dozens of vehicles (at the very least) with an OTA update, blaming the issue on a “fat finger” mistake when uploading a new software build. It posted to the Rivian subreddit to explain the issue, where it was met with both the kind of sympathy that only EV owners can offer, as well as understandable frustration. The cars are still allegedly mostly drivable, but many owners are reporting that both the main infotainment screen as well as the instrument cluster are completely or partially dead. In a lot of cases, that seems to mean no speedometer, climate control, range readout—nothing.